Part of a larger guide

This article is part of our complete guide on Newsletters for Companies. Start there for the full picture.

You spent hours writing your newsletter. You pressed send. And nothing happened.

No opens. No replies. No clicks. Not because your content was bad — because your subscribers never saw it. Your email went straight to spam.

This is one of the most frustrating problems in email marketing, and it’s more common than you think. Studies consistently show that around 20% of legitimate marketing emails never reach the inbox. That means one in five of your subscribers might be missing every single issue.

The good news: most deliverability problems have clear, fixable causes. And you don’t need to be a developer to solve them.

Why Newsletters End Up in Spam: The 3 Main Causes

Email providers like Gmail, Outlook, and Yahoo use sophisticated filtering systems that evaluate every incoming message. They’re looking at three things: your technical setup, your content, and the quality of your list.

Think of it like airport security. Your technical authentication is your passport — it proves you are who you say you are. Your content is your luggage — it gets scanned for anything suspicious. And your list quality is your travel history — a pattern of problems raises red flags.

When any one of these three areas fails, your emails get flagged. When two or three fail together, you end up in spam consistently — and recovering becomes significantly harder.

Let’s break down each one.

Technical Causes: DKIM, SPF, and DMARC (Without Being a Developer)

This is the most common reason newsletters land in spam, and ironically, the easiest to fix. It’s a one-time setup that takes about 30 minutes.

Email providers need to verify that you are actually authorized to send emails from your domain. Without this verification, your emails look suspicious — like someone sending a letter with no return address.

Three protocols handle this verification:

DKIM (DomainKeys Identified Mail) adds a digital signature to every email you send. It’s like a wax seal on a letter — it proves the message hasn’t been tampered with in transit and that it genuinely came from your domain.

SPF (Sender Policy Framework) tells the world which mail servers are allowed to send emails on behalf of your domain. Without it, anyone could theoretically send emails pretending to be you.

DMARC (Domain-based Message Authentication, Reporting and Conformance) ties DKIM and SPF together. It tells receiving servers what to do when an email fails authentication — reject it, quarantine it, or let it through. It also sends you reports so you can monitor unauthorized use of your domain.

How to Set Them Up (Step by Step)

You don’t need to write code. You need access to two things: your email marketing platform (Mailchimp, ConvertKit, Beehiiv, etc.) and your domain’s DNS settings (usually through your registrar — GoDaddy, Namecheap, Cloudflare, etc.).

Step 1: Get your records from your email platform. Log into your newsletter tool and look for “Domain Authentication,” “Sending Domain,” or “DNS Settings.” Every major platform provides the exact DKIM and SPF records you need to add. They’ll look like long strings of text — you don’t need to understand them, just copy them exactly.

Step 2: Add the records to your DNS. Log into your domain registrar. Navigate to DNS management. You’ll add two or three new TXT records. Paste in the values your email platform gave you. Save.

Step 3: Set up DMARC. Add one more TXT record to your DNS. The host/name field should be _dmarc and the value should start with: v=DMARC1; p=quarantine; rua=mailto:youremail@yourdomain.com. This tells servers to quarantine suspicious emails and send you reports.

Step 4: Verify. Go back to your email platform and click “Verify” or “Authenticate.” It can take up to 48 hours for DNS changes to propagate, but usually it’s done within an hour or two.

That’s it. One afternoon of work, and you’ve eliminated the number one reason newsletters land in spam.

Content Causes: Words, Images, and Formats That Trigger Filters

Even with perfect technical setup, your email content itself can trigger spam filters. Modern filters are sophisticated — they don’t just look for obvious spam words. They analyze patterns, ratios, and context.

Spam Trigger Words to Avoid

Certain words and phrases raise red flags when they appear in subject lines or email bodies. Some of the worst offenders:

This doesn’t mean you can never use the word “free.” Context matters. But stacking multiple trigger words in a subject line — “FREE! Act Now! Limited Time Offer!!!” — is a guaranteed trip to the spam folder.

Image-to-Text Ratio

Emails that are mostly images with very little text look suspicious to filters. A common mistake: designing your entire newsletter as one big image in Canva and dropping it into your email. Spam filters can’t read image content, so they see an email with almost no text — a classic spam pattern.

The rule of thumb: Aim for at least 60% text, 40% images. Every image should have descriptive alt text. And never send an image-only email.

Other Content Red Flags

List Quality: Why Your Contacts Make or Break Deliverability

Your sender reputation is directly tied to how your subscribers interact with your emails. Email providers track everything: opens, clicks, spam complaints, bounces, and unsubscribes.

Hard bounces happen when you send to addresses that don’t exist. Every hard bounce damages your sender reputation. More than 2% hard bounce rate on a single send is a serious warning sign.

Spam complaints are the most damaging signal. When someone clicks “Report Spam” instead of unsubscribing, it tells Gmail or Outlook that you’re sending unwanted email. A complaint rate above 0.1% (that’s 1 complaint per 1,000 emails) will start affecting your deliverability.

Inactive subscribers hurt you indirectly. When a large portion of your list never opens your emails, providers interpret this as low engagement — a signal that your content isn’t wanted.

Purchased or scraped lists are the fastest way to destroy your sender reputation. These lists are full of spam traps (addresses specifically created to catch spammers), invalid addresses, and people who never consented to hear from you. The damage from sending to a purchased list can take months to recover from.

The Fix: Regular List Hygiene

Clean your list every 90 days. Remove addresses that have hard bounced. Create a re-engagement campaign for subscribers who haven’t opened in 90 to 120 days — and if they still don’t engage, remove them. It feels counterintuitive to shrink your list, but a smaller, engaged list will always outperform a large, inactive one.

How to Check Your Sender Score and Domain Reputation

You don’t have to guess whether you have a deliverability problem. Several tools give you clear data:

Mail-Tester (mail-tester.com): Send a test email to the unique address they provide, then check your score. It analyzes your authentication, content, and blacklist status. Aim for a score of 9 or 10 out of 10. Anything below 7 means you have issues to fix.

Google Postmaster Tools: Free tool from Google that shows your domain’s reputation with Gmail specifically. It tracks spam rate, authentication results, and encryption. If a significant portion of your audience uses Gmail (and they probably do), this is essential.

MXToolbox: Checks if your domain or IP address appears on any email blacklists. Being blacklisted is a clear sign of a serious deliverability problem.

Your email platform’s analytics: Most platforms show bounce rates, spam complaint rates, and deliverability metrics. Check these after every send.

The 10-Point Pre-Send Checklist

Before you hit send on your next newsletter, run through this list:

  1. DKIM, SPF, and DMARC are configured and verified on your sending domain.
  2. Your “From” name and email address are consistent with previous sends.
  3. Your subject line avoids spam trigger words, excessive punctuation, and ALL CAPS.
  4. Your text-to-image ratio is at least 60/40 — not image-heavy.
  5. Every image has alt text that describes its content.
  6. All links work and point to legitimate, non-suspicious domains.
  7. Your unsubscribe link is visible and functional (it’s also legally required).
  8. Your list has been cleaned in the last 90 days — no invalid addresses, no long-inactive subscribers.
  9. You’ve tested deliverability with a tool like Mail-Tester (score of 9 or higher).
  10. You’re sending from a consistent schedule — sudden spikes in volume trigger filters.

Print this list. Tape it next to your screen. Run through it every single time. It takes two minutes and can be the difference between reaching your audience and shouting into the void.

What to Do If You’re Already in Spam

If your emails are already landing in spam, don’t panic — but do act quickly. The longer you keep sending with a damaged reputation, the harder recovery becomes.

Week 1: Diagnose the problem. Run your domain through Mail-Tester and Google Postmaster Tools. Check for blacklisting with MXToolbox. Verify your DKIM, SPF, and DMARC records are properly configured. Identify whether the issue is technical, content-related, or list-quality-based.

Week 2: Fix the technical foundation. Set up or correct your authentication records. Fix any content issues identified in your audit — remove spam trigger words, fix broken links, adjust your image ratio.

Weeks 2 through 3: Aggressively clean your list. Remove every address that has bounced. Remove subscribers who haven’t opened a single email in 120 or more days. This might cut your list significantly — that’s expected and necessary.

Weeks 3 through 8: The warm-up period. Reduce your sending volume dramatically. Send only to your most engaged subscribers — the ones who open and click consistently. Start with your top 10 to 20% most active contacts. Over the next several weeks, gradually expand to include more of your list.

During warm-up: Every email needs to be genuinely valuable. You’re rebuilding trust with email providers. High open rates and click rates during this period signal that your emails are wanted. Low engagement will keep you in spam.

After 6 to 8 weeks: If you’ve followed these steps, your reputation should be recovering. Monitor your metrics closely. If you’re still seeing problems, consider switching to a new sending domain (as a last resort) and starting the warm-up process from scratch.

The recovery process is slow by design. Email providers are cautious about rehabilitating senders who’ve been flagged. Patience and consistency are your best tools.

Deliverability Is Technical. Content That Converts Is Strategic

Getting out of spam is the first battle. But reaching the inbox is only half the equation — you still need content that makes people want to open, read, and act.

The technical side of deliverability is a one-time setup. The strategic side — writing newsletters that build authority, generate trust, and drive business — is an ongoing discipline.

At Mazkara Studio, we handle both. We set up the infrastructure so your emails actually arrive, and we write the content so they actually matter. Executive newsletters that position you as the expert your market needs to hear from.

If your newsletter has a deliverability problem — or a content problem — let’s fix it in a 15-minute call.

Your expertise deserves to reach the inbox, not the spam folder. Let’s make sure it does.